Spotting scams and phishing

What AMZBooking will never do

• Ask you to send or read out a password, a one-time code, a full card number or a card security code. Codes are only ever typed into amzbooking.com itself, never sent to anyone.
• Ask you to pay AMZBooking for a booking, a change or a refund — we never take payment from travellers.
• Ask you to install software or share your screen.
• Contact you about a booking, because we never receive or hold bookings.

Accounts aren’t available yet, so we don’t send sign-in codes or account emails. No message claiming to be an AMZBooking sign-in code or account alert comes from us.

Check a message, link or phone number

1. 1

   Look at the address

   Our sites are amzbooking.com and our results page search.amzbooking.com. Look-alike spellings and other domains are not ours.

2. 2

   Don’t follow links in an unexpected message

   Type the address yourself, or use a bookmark, instead of following a link you weren’t expecting.

3. 3

   Be wary of support numbers in search ads

   For a booking, use the contact details on your confirmation or on the provider’s own website. Search adverts and social-media accounts offering urgent help can be scams.

4. 4

   Slow down when pressured

   Urgent warnings that a booking will be cancelled unless you pay or confirm card details now are a common scam pattern.

If you shared details with a scammer

• Card details: contact your bank or card issuer straight away.
• A password: change it wherever you used it, and turn on two-step verification where offered.
• A booking reference: tell the airline, hotel or agency that holds the booking.

Report a suspected scam

Forward the message or send a screenshot to support@amzbooking.com, with the sender and any link or phone number. We can’t recover money paid to someone else, but we can confirm whether something is ours and warn others.

Common questions