Find who holds your booking
Open your confirmation email
It names the airline, hotel, rental company or travel agency that took the booking, with a booking reference and contact details.
Check your payment
Your receipt or card statement names the merchant you paid — often the same company, sometimes an agency acting for it (payments and charges).
Contact that company
Use the contact details on the confirmation or on the company’s own website, and have your booking reference ready.
Use contact details you trust
What to send the provider
- Your booking reference (and ticket number for flights, if you have one).
- The name of the lead traveller exactly as booked.
- What you want: the change, cancellation or refund, with dates.
- Screenshots of anything relevant, such as a schedule-change notice.
What you can change or get back depends on the terms you accepted when you booked — the fare or rate rules. The provider applies them; we can’t override them.
Booked through a travel agency?
If an agency sold you the booking, start with the agency, even though the airline or hotel provides the service: the agency usually holds the payment and the booking record. The airline or hotel may direct you back to the agency for changes and refunds.
No confirmation arrived
- Check your spam or junk folder, and the email address you entered while booking.
- Check whether a payment was taken — the statement names the merchant to contact.
- Contact that merchant through its own website. AMZBooking doesn’t issue or receive booking confirmations, so we can’t resend one.
What AMZBooking can and can’t do
- We can help with the AMZBooking website, privacy and data requests, and errors in our guides.
- We can’t see, change, cancel or refund bookings, take payments, or contact providers for you — we are not party to the booking.
Not sure whether a page or message you used was really AMZBooking? Email support@amzbooking.com and we’ll confirm whether it is ours — we can’t look up bookings, because we never receive them.
Common questions
Who should I contact about a booking, cancellation, refund or charge?
Contact the company named on your booking confirmation or payment receipt. AMZBooking does not take payment or issue reservations, so we cannot change, cancel or refund a booking made with another provider.
Can AMZBooking change or cancel my booking?
No. Only the provider that holds your booking can change or cancel it, under the terms you accepted when you booked; their contact details are on your confirmation.
I didn’t get a booking confirmation. Who can help?
The provider you booked with, because it sends the confirmation. AMZBooking doesn’t issue or receive booking confirmations, so we can’t resend one; check your spam folder, then contact the provider using the details from its site or your payment receipt.